This policy explains how Alma Enterprises collects, uses and protects any personal information you share with us, in line with UK GDPR and the Data Protection Act 2018.
Who We Are
Alma Enterprises provides house, garage, loft, garden and commercial clearance services across Cumbria and North Lancashire. When we refer to “we”, “us” or “our” in this policy, we mean Alma Enterprises.
What Information We Collect
When you contact us through our website form, by phone, or by WhatsApp, we may collect:
- Your name
- Phone number and/or email address
- Postcode or general location
- Details of the clearance you require
- Any other information you choose to include in your message
How We Use Your Information
We use the information you provide to:
- Respond to your enquiry and provide a quote
- Arrange and carry out the clearance service you have booked
- Keep records for accounting and legal purposes
- Improve our service, for example understanding which areas we are contacted from
We do not sell or rent your personal information to third parties.
Website Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies to collect this information anonymously. See our Cookie Policy for details on how to opt out.
How Long We Keep Your Information
We retain enquiry and customer information for as long as necessary to provide our services and meet our legal and accounting obligations — typically no longer than 6 years after a job is completed, unless a longer period is required by law.
Your Rights
Under UK GDPR, you have the right to:
- Ask what personal data we hold about you
- Ask us to correct inaccurate data
- Ask us to delete your data, where applicable
- Object to how we use your data
To exercise any of these rights, contact us using the details below.
Contact Us
If you have any questions about this policy or how we handle your data, call Trevor on 07932 521901 or use our contact form.
If you are not satisfied with how we have handled your data, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
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