Terms & Conditions

These terms apply to all clearance services provided by Alma Enterprises. Please read them before booking.

1. About Us

Alma Enterprises provides house, garage, loft, garden, bereavement, probate, hoarder and commercial clearance services across Cumbria and North Lancashire. We are a registered waste carrier with the Environment Agency.

2. Quotes

Quotes are provided free of charge and without obligation, based on the information you give us about the clearance required. Quotes may be revised if the actual scope of work differs materially from what was described — for example, significantly more items, restricted access, or additional hazardous materials.

3. Booking & Cancellation

Bookings are confirmed by phone, WhatsApp, or via our contact form. If you need to cancel or reschedule, please give us as much notice as possible so we can offer the slot to another customer.

4. Payment

Payment terms will be agreed with you at the time of quote or booking. Unless otherwise agreed, payment is due on completion of the clearance.

5. Access & Safety

You are responsible for ensuring our team has safe and reasonable access to the property and the items to be cleared. We reserve the right to decline or pause work if access or conditions present a genuine safety risk.

6. Items We Cannot Remove

Certain items may require special licensing or disposal arrangements — for example, some hazardous or chemical waste, asbestos, or specific electrical items — and may be excluded from a standard clearance or subject to additional arrangements. We will always discuss this with you in advance where relevant.

7. Waste Disposal

All waste is disposed of responsibly and in accordance with our Environment Agency waste carrier licence. We recycle and donate wherever possible — see our Recycling & Reuse Policy for more detail.

8. Liability

We carry full public liability insurance. While we take great care with every clearance, please let us know in advance about any items of particular value, fragility, or sentimental importance so we can take appropriate care.

9. Complaints

If you are ever unhappy with our service, please contact us directly so we can put things right — call Trevor on 07932 521901.

10. Changes to These Terms

We may update these terms from time to time. The version published on this page at the time of your booking will apply.